Online Closed Captioning

Zenlora is committed to providing closed captioning on our online video content. If you have a concern regarding the closed captioning of any video on our site, please contact us using the information below and we will respond as quickly as possible.

How to Reach Us

Email us at zenlorau@gmail.com. Please use the subject line “Online Closed Captioning” so your message reaches the right team quickly.

You may also send your concern by mail to:

Zenlora, Inc.
Attn: Online Closed Captioning
1200 Wilson Drive
West Chester, PA 19380

Information to Include

To help us look into your concern as quickly as possible, please include the following information with your submission:

• Your full name
• Your mailing address
• A daytime phone number where we can reach you
• The email address you would like us to reply to
• A clear description of the captioning concern, including:
  • The name of the program or show
  • The web address (URL) of the page or video, if you can provide it
  • The approximate date and time you viewed the video
  • The device, browser, or app you were using (for example, Chrome on a desktop computer or the Zenlora® app on iPhone)
• Your preferred method of response (email, phone, or mail)

What Happens Next

A member of our team will review the details you provide and follow up using the contact method you choose. If we need any additional information to investigate your concern, we will reach out and let you know what is needed.

Thank you for helping us make Zenlora’s online video content accessible to everyone.